Cake Delivery London | Sugaholics®

524-526 Forest Road,

Walthamstow London E17 4NB

United Kingdom

Phone : +44 20 3092 5524

Email : hello@sugaholics.co.uk

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  /  Frequently Asked Questions

Frequently Asked Questions

Getting in Touch

What is your contact number?

Phone : +44 20 3092 5524

Whatsapp : +447376660448

Where are you based?

524 FOREST ROAD, WALTHAMSTOW, LONDON E17 4NB

Google Maps : https://maps.app.goo.gl/ZNAEchy8zhv8aWhL7

What are your opening timings?

Monday to Saturday from 11am to 7pm

Ordering Information

How much notice do you require?

For most cases, we are able to offer same-day delivery across London. In case your order requires customization, please get in touch with us for exact timelines.

Do you cater for those with special dietary requirements?

Yes, while not standard, we can accomodate your special dietary needs. Please contact us to discuss the same.

Where do i store the cake, once received?

Cakes are to be stored in the fridge and taken out approx. 1-2 hour before being cut, depending on the room temperature. Please follow the instructions on/inside the box for further information.

What is your cancellation policy?

If you wish to cancel your order, a full refund will be issued, as long as we are given 5 working days notice for non themed cakes/cupcakes, and 7 workings days notice for themed/logo cakes/cupcakes.

Can you accept orders if we miss the cut-off?

Sometimes! Please call us to see if we are able to do, but keep in mind there may be an additional charge during busy periods.

What is the shelf life of your cakes?

3-4 days (if stored correctly)

Delivery & Collections

Do you deliver?

Yes! We operate a hand delivered service across London M25 (and other areas). Please contact us to verify deliverability in your area.

How much is delivery?

Varying between £4.99, £9.99 and £14.99, depending on the distance from us

How do I choose a date for my order?

Simply select the required date at checkout.

If your desired date is not available, please be note that our cakes stay fresh for 3-4 days in the fridge

What time will my order be delivered?

We deliver anytime between 11am and 9pm (and also midnight) and you will receive an email one day before your order is due with a narrower time slot. Tracking is provided on the day via SMS and email.

Do you offer collection from store?

Yes. Monday to Saturday

What time will my order be ready to collect?

Monday 3pm – 5pm

Tuesday to Friday 2pm – 4pm

Saturday 9am – 10am

Cake Sizes

What sizes are your cakes?

Our single tier cakes are available in 5”, 6” and 8” diameter and are approx 5”-7″ high depending on flavour.

Our 2 tier cake consists of a 8″ base cake sitting beneath a 6″ base cake. The height of this is approx 12-14″ high, depending on flavour

Bespoke Cakes

Do you offer bespoke/custom cakes?

Absolutely! Please contact us to discuss your requirements

We Accept Last-Minute Birthday Cake Orders At Short Notice & Offer Same Day Delivery Across London