Frequently Asked Questions
How much notice do you require?
For most cases, we are able to offer same-day delivery across London. In case your order requires customization, please get in touch with us for exact timelines.
Do you cater for those with special dietary requirements?
Yes, while not standard, we can accomodate your special dietary needs. Please contact us to discuss the same.
Where do i store the cake, once received?
Cakes are to be stored in the fridge and taken out approx. 1-2 hour before being cut, depending on the room temperature. Please follow the instructions on/inside the box for further information.
What is your cancellation policy?
If you wish to cancel your order, a full refund will be issued, as long as we are given 5 working days notice for non themed cakes/cupcakes, and 7 workings days notice for themed/logo cakes/cupcakes.
Can you accept orders if we miss the cut-off?
Sometimes! Please call us to see if we are able to do, but keep in mind there may be an additional charge during busy periods.
What is the shelf life of your cakes?
3-4 days (if stored correctly)
Delivery & Collections
Do you deliver?
Yes! We operate a hand delivered service across London M25 (and other areas). Please contact us to verify deliverability in your area.
How much is delivery?
Varying between £4.99, £9.99 and £14.99, depending on the distance from us
How do I choose a date for my order?
Simply select the required date at checkout.
If your desired date is not available, please be note that our cakes stay fresh for 3-4 days in the fridge
What time will my order be delivered?
We deliver anytime between 11am and 9pm (and also midnight) and you will receive an email one day before your order is due with a narrower time slot. Tracking is provided on the day via SMS and email.
Do you offer collection from store?
Yes. Monday to Saturday
What time will my order be ready to collect?
Monday 3pm – 5pm
Tuesday to Friday 2pm – 4pm
Saturday 9am – 10am
What sizes are your cakes?
Our single tier cakes are available in 5”, 6” and 8” diameter and are approx 5”-7″ high depending on flavour.
Our 2 tier cake consists of a 8″ base cake sitting beneath a 6″ base cake. The height of this is approx 12-14″ high, depending on flavour
Do you offer bespoke/custom cakes?
Absolutely! Please contact us to discuss your requirements